Return & Refund Policy

Last Updated: August 16, 2026

At Vogue & Style, we want you to be happy with your purchase. If there is an issue with your order, we're here to help. This Return & Refund Policy explains when products can be returned, exchanged, or refunded.

1. Return Eligibility

To be eligible for a return, the product should generally:

• Be unused, unworn, and unwashed.

• Be in its original condition.

• Have original tags, packaging, and accessories, where applicable.

• Not show signs of damage, stains, odour, alteration, or excessive wear.

• Be accompanied by the relevant order details or proof of purchase.

• Meet the return timeframe specified below.

Products that do not meet these conditions may be rejected unless the return relates to a manufacturing defect, incorrect product, or another issue covered by applicable consumer law.

2. Return Timeframe

You may request a return or exchange within 7 days of receiving your order.

To initiate a return, please contact our customer support team within the applicable timeframe and provide your order number and reason for the return.

Requests submitted after the applicable return period may not be accepted, except where required by applicable law.

3. How to Request a Return

To request a return:

1. Contact us at [your customer support email] with your order number.

2. Tell us the reason for the return or exchange.

3. Provide photographs or videos if requested.

4. Wait for confirmation and return instructions from our customer support team.

5. Pack the product securely and send it according to the instructions provided.

Please do not send a product back without first contacting us, as the return may not be properly identified or processed.

4. Refund Process

Once your returned product reaches us, we will inspect it to determine whether it meets the applicable return conditions.

If the return is approved, we will initiate the refund through the original payment method where reasonably possible.

Refund processing generally takes 5–7 business days after the return has been inspected and approved, although the exact time may depend on your bank, payment provider, or other financial institution.

Shipping charges, convenience fees, or other non-refundable charges may not be refunded where permitted by applicable law and our policies.

If a refund is rejected because the product does not meet the return conditions, we will inform you of the reason.

5. Exchanges

We may offer an exchange for eligible products, subject to availability.

Depending on availability, you may request:

• A different size of the same design.

• Another eligible variant of the same product.

• A replacement for an incorrect or defective product.

If the requested replacement is unavailable, we may offer an alternative solution, such as a refund or store credit, subject to applicable law and our policies.

For size-related exchanges, the product must meet the same condition requirements as a standard return.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Order number

• Description of the issue

• Clear photographs of the product

• Photographs of the packaging, if relevant

• Any other information reasonably requested by our customer support team

We may investigate the issue with our manufacturing or delivery partners.

If the product is confirmed to be defective, damaged in transit, or incorrectly supplied, we will provide an appropriate remedy, which may include a replacement, exchange, refund, or other remedy available under applicable law.

7. Non-Returnable Items

Unless otherwise required by applicable law, the following may not be eligible for return or exchange:

• Products that have been worn, washed, altered, or damaged after delivery.

• Products without required tags or original packaging where applicable.

• Personalised or customised products.

• Products specifically identified as non-returnable on the product page.

• Products returned after the applicable return period.

• Products showing signs of misuse or intentional damage.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable Indian law.

8. Return Shipping Costs

For change-of-mind returns, incorrect size selections, or other customer-preference returns, the return shipping cost may be borne by the customer, subject to the terms communicated by Vogue & Style.

For products that are defective, damaged, incorrect, or materially different from the order, Vogue & Style will generally arrange or reimburse reasonable return shipping costs where the issue is confirmed and where required under applicable law.

We will provide specific return instructions after reviewing your request.

9. Refunds for Cancelled Orders

If you cancel an eligible order before it has been processed or dispatched, we will make reasonable efforts to cancel it and process an applicable refund.

Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return procedure.

10. Store Credit

Where offered, Vogue & Style may provide store credit as an alternative to a refund, subject to your agreement and applicable law.

Store credit terms, including validity and permitted uses, will be communicated to you before they are issued.

11. Contact Us

For return, exchange, or refund requests, please contact:

Vogue & Style
Email: voguenstyl@gmail.com
Address: New Delhi, 110043

Please include your order number in your communication so that we can process your request efficiently.

We aim to make our return and refund process fair, transparent, and customer-friendly while complying with applicable Indian consumer and e-commerce laws.